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Frequently asked questions
General
You will receive an email when your order is processed.
Check your spam or junk folder and other tabs in your inbox.
For more questions contact us
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We strive to process all orders in 1-3 business days from when the order is received.
Our shipping location is in Belgium.
Shipping times depend on the country of delivery and the type of products and availabilty.
Local Shipping: 1-2 business days
International Shipping: 2-5 business days
Note that we aim to ship Pre-orders within 10 days.
Delivery details will be provided in your confirmation email.
We deliver the best prices for our customers in such a way that intends that we have to exclude duties & taxes. So Deliveries may be subject to additional duties and taxes.
Any applicable Duties & Taxes on deliveries must be settled by the customer.
Please check with your local customs and duties office for more information on these charges.
Our shipping location is in Belgium. If you're ordering from a country linked to the European Union, there will be no additional duties and taxes.
You can contact us through our contact page! We will be happy to assist you.