Terms of service
Terms of Service
Welcome to Cazalea
Thank you for choosing Cazalea. These Terms of Service ("Terms") govern your use of our website and your purchase of our watches, handbags, and jewelry. By browsing or shopping on our website, you agree to be bound by these Terms.
We believe in providing a thoughtful, trustworthy shopping experience — and we’re always here to help if you have any questions or concerns.
1. General Conditions
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By using our website, you confirm that you are of legal age in your country, state, or province of residence.
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We reserve the right to refuse service in exceptional cases where it is necessary to protect our customers or business integrity.
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Prices and availability may change without notice, but we always strive to be fair and transparent.
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Occasionally, we may update or discontinue products — but we're happy to assist you in finding a suitable alternative.
2. Accuracy of Information
We take great care to present our products accurately, including descriptions, images, and pricing. However, small errors may occasionally appear. If something doesn’t seem right, please let us know — we’ll gladly look into it and do our best to make it right.
3. Limitation of Liability
While we strive to ensure a smooth experience, Cazalea cannot be held responsible for indirect or unforeseen damages (such as loss of profit or data) that may arise from using our website or products.
Our products are offered on an “as is” basis. That said, if anything falls short of your expectations, we encourage you to reach out — we genuinely care and want to help resolve the situation.
4. Product Responsibility
We curate our collections with care, sourcing from reliable partners. While we may not manufacture every item ourselves, we stand behind the quality of what we sell. If you ever experience an issue with a product, we’ll work with you — and the relevant parties — to find a fair and prompt solution.
5. Product Usage
Please use our products according to the provided instructions and care guidelines. This helps ensure the longevity and enjoyment of your piece. If you’re ever unsure about how to care for an item, don’t hesitate to ask — we're happy to guide you.
6. Return & Refund Policy
Your satisfaction means everything to us. If something isn't right, we invite you to review our [Return & Refund Policy] for details.
We accept returns on eligible items in unused condition with original packaging. Final sale items or products that show signs of wear may not be returnable, but we're always open to discussing any concerns with you directly.
7. Third-Party Services
Sometimes, we link to trusted third-party websites or services. While we carefully select these partners, we can't control their content or policies. If you ever have a negative experience through a third-party link, please let us know — we want to help protect our customers.
8. Governing Law
These Terms are governed by the laws of Belgium, and any disputes will be handled by the courts of Belgium. However, our first priority will always be to resolve any issue directly and amicably — we truly value open, respectful communication.
9. Indemnification
By using our site, you agree not to misuse our services. If legal issues arise due to misuse, you agree to hold Cazalea and our team harmless. That said — we’re always willing to talk things through before it ever gets to that point.
10. Shipping & Delivery
We carefully package and ship every order with attention and care. Once your order is with the courier, we’ll provide full tracking details. If anything goes wrong during delivery, we’ll do our best to assist you in resolving the issue with the shipping provider. You're never left on your own.
11. Changes to These Terms
As we grow, we may update these Terms to reflect changes in our services or operations. Any updates will be posted on this page. Rest assured, we’re committed to transparency and will always treat your trust with respect.